Frequently Asked Questions
The following questions & answers are the most commonly asked end of year related questions we receive from our clients.
What states are pending changes?
Which poster will be sent if a state has a pending change?
If a state has a known change pending, the order will be placed on hold by default, and automatically sent once the updates have been released and incorporated into the labor law poster. This helps ensure that businesses receive the most up-to-date poster version when it arrives. However, if there is an urgent need, or only the currently available poster is required, please contact email@example.com to release the order, and we will ship the current version. Please include the order number in your email.
How can I confirm that a poster is compliant?
Is there a notification when a poster is available to be shipped?
How long after placing a poster order will it arrive?
Poster orders are generally processed and shipped within 3 to 5 business days of the order. Unless otherwise requested and billed at a higher shipping rate, poster orders are shipped via ground service, which normally takes between 3 and 7 business days depending on the location.
At the end of the year, there are states with notices that become effective on the first of the following year (e.g. updated minimum wage). If a state has not published the official updated version of the notice as of the time you place your order, we will place your order on hold until the new notice is published, and then ship once the updated poster is ready. This occurs mainly in December in January. Placing orders on hold in this manner ensures that your client receives a poster with the new notice that takes effect in January (which is what they are most likely expecting). If requested, we will release the order and ship the most current version at that time. Please contact firstname.lastname@example.org to release an order, and include the order # with your request.
I need to reship a poster
Do my clients receive any instructions with their annual poster?
Yes, there are instructions included with each anniversary poster package and with each replacement poster package. These instructions alert your client to replace their old poster currently hanging on the wall with the new poster included in the package they received.
Can I see a list of my clients that are currently active with PosterElite?
Yes! You can get this list from your client portal. Hover over the “Orders” section located in the blue bar at the top of the page. Select “export orders.” Near the top left of the page, you will see a drop-down that says “All Orders-Export.” Choose that dropdown, and select “All Active Pay-As-You-Go Subscription Orders.” Above the “order status” column, you will see a small cog. Click on the cog, and select Export to Spreadsheet.