Frequently Asked Questions

What states are pending changes?  To find out the current status of the poster for your state, please visit www.posterelite.com/shipping_status.  

Please note – PosterElite does not know in advance that a notice will be released, and will not release posters until the official notice is released by the state agency.  Pending changes are based on known legislative changes that impact posting requirements. On occasion, governing agencies release unanticipated notices as well.

Which poster will I receive?  If a state has a known change pending, your order will be placed on hold by default, so that you receive the most up to date poster once it is available.  However, if your need is urgent and you would like to receive the existing poster, please contact customerservice@posterelite.com to release the order.  Please include the order number in your email.

How can I confirm that my poster is compliant?  Two great ways to check – first, the QR code.  If you open the camera app on your phone (or use a dedicated QR reader app) and scan the QR code in the top left corner, you should see either a green screen (with a message that your poster is compliant), or a red screen (with a message that your poster is not compliant).  Alternately, you can utilize www.posterupdates.com and use the “compliance tool” to enter your poster’s revision date.

Can I track my poster?  Yes!  Tracking numbers will be available in your online portal as usual.  If you need assistance navigating your order portal, please visit this tutorial.

How do I know my anniversary date? You can get this list from your client portal.  Hover over the “Orders” section located in the blue bar at the top of the page.  Select “export orders.” Near the top left of the page, you will see a drop-down that says “All Orders-Export.”  Choose that dropdown, and select “All Active Pay-As-You-Go Subscription Orders.” Above the “order status” column, you will see a small cog.  Click on the cog, and select Export to Spreadsheet.

How do I know which PosterElite service my client is enrolled in? You can get this list from your client portal.  Hover over the “Orders” section located in the blue bar at the top of the page.  Select “export orders.” Near the top left of the page, you will see a drop-down that says “All Orders-Export.”  Choose that dropdown, and select “All Active Pay-As-You-Go Subscription Orders.” Above the “order status” column, you will see a small cog.  Click on the cog, and select Export to Spreadsheet.

What to do if I have not received my poster by end of the month? Please contact customerservice@posterelite.com if you have not received your poster by the 10th of the following month; shipping times vary, particularly around the holidays and winter seasons.

Will I be notified when my poster is finally available to be shipped? PosterElite does not send out notification, however, you can check the status of your state any time at this site, which is updated real-time.

How to check the status of my order? Statuses and tracking numbers can be found via the online portal.  If you need assistance navigating your order portal, please visit this tutorial.

When will I receive my poster after placing an order?  If a state has a known change pending, your order will be placed on hold by default, so that you receive the most up to date poster once it is available.  However, if your need is urgent and you would like to receive the existing poster, please contact customerservice@posterelite.com to release the order.  Please include the order number in your email.

Can I leverage these important compliance changes to execute a marketing campaign?  Absolutely!  Contact your Account Manager to learn more about our 50 for $500 campaign or other great incentives to keep your customers compliant!

I need to reship a poster.  No problem.  To request a reship, please submit a reship ticket via your online order portal.

When is my client getting their next poster?  Please review this short video to see which type of service your client has, when they received their last poster, and how to see when they will receive their next poster.

Do my clients receive any instructions with their annual poster?  If your client is on the E-Update service, they will receive a new poster every 12 months beginning the day you activate the client in our system (not related to calendar year).  This new poster will be shipped directly to your client each year and we do include an insert with the shipment. This alerts the client that this is their anniversary poster sent to them as part of their E-Update Service, and instructs the client to discard their current poster (and any updates they received during the year), hanging this poster in its place.

Can I see a list of my clients that are currently active with PosterElite?  Yes!  You can get this list from your client portal.  Hover over the “Orders” section located in the blue bar at the top of the page.  Select “export orders.” Near the top left of the page, you will see a drop-down that says “All Orders-Export.”  Choose that dropdown, and select “All Active Pay-As-You-Go Subscription Orders.” Above the “order status” column, you will see a small cog.  Click on the cog, and select Export to Spreadsheet.

Other Common Activities

Adding a new client to the subscription service.

Removing, Terminating or Cancelling a Client Subscription

Reactivating a client on the update service

Add another subscription for a client

Update a client’s contact information on a subscription