If a state has a known change pending, the order will be placed on hold by default, and automatically sent once the updates have been released and incorporated into the labor law poster.  This helps ensure that businesses receive the most up-to-date poster version when it arrives.  However, if there is an urgent need, or only the currently available poster is required, please contact customerservice@posterelite.com to release the order, and we will ship the current version.  Please include the order number in your email.

Tracking numbers are available in the online client portal.  If you need assistance locating the tracking number within the portal, please visit this tutorial.

This information is available from the online client portal.  Hover over the “Orders” section located in the blue bar at the top of the page.  Select ” My Orders.” You will then be able to click the Search button at the top left of the page, and use any of the search fields to locate the client’s original subscription order. You will be able to identify the original subscription because the poster order type will reference “E-Update Service.” Once you have located the original subscription order, your client’s anniversary date can be found on the Date Order Received column. For example, if 2/1/18 is the date listed, then 2/1 is the client’s anniversary date every year. On this date, a new poster order is generated in the system automatically, and then follows our usual shipping turnaround time.

You can get this list from your client portal.  Hover over the “Orders” section located in the blue bar at the top of the page.  Select ” My Orders.” You will then be able to click the Search button at the top left of the page, and use any of the search fields to locate the client’s original subscription order. You will be able to identify the original subscription because the poster order type will reference “E-Update Service.” Once you have located the original subscription order, your client’s anniversary date can be found on the Date Order Received column. For example, if 2/1/18 is the date listed, then 2/1 is the client’s anniversary date every year. On this date, a new poster order is generated in the system automatically, and then follows our usual shipping turnaround time.

PosterElite does not send out notifications when new all in one poster revisions are available, however, you can check the status of your state any time at https://www.posterelite.com/shipping-status, which is updated real-time.

Poster orders are generally processed and shipped within 3 to 5 business days of the order.  Unless otherwise requested and billed at a higher shipping rate, poster orders are shipped via ground service, which normally takes between 3 and 7 business days depending on the location.

At the end of the year, there are states with notices that become effective on the first of the following year (e.g. updated minimum wage). If a state has not published the official updated version of the notice as of the time you place your order, we will place your order on hold until the new notice is published, and then ship once the updated poster is ready.   This occurs mainly in December in January.  Placing orders on hold in this manner ensures that your client receives a poster with the new notice that takes effect in January (which is what they are most likely expecting). If requested, we will release the order and ship the most current version at that time.  Please contact customerservice@posterelite.com to release an order, and include the order # with your request.

No problem! To request a reship, please submit a reship ticket via your online order portal.

The answer to this question depends on multiple factors.  Please review this short video to see which type of service your client has, when they received their last poster, and how to see when they will receive their next poster.

Yes, there are instructions included with each anniversary poster package and with each replacement poster package.  These instructions alert your client to replace their old poster currently hanging on the wall with the new poster included in the package they received.

Yes!  You can get this list from your client portal.  Hover over the “Orders” section located in the blue bar at the top of the page.  Select “export orders.” Near the top left of the page, you will see a drop-down that says “All Orders-Export.”  Choose that dropdown, and select “All Active Pay-As-You-Go Subscription Orders.” Above the “order status” column, you will see a small cog.  Click on the cog, and select Export to Spreadsheet.