Frequently Asked Questions

The following questions & answers are the most commonly asked end of year related questions we receive from our clients.  For our complete database of searchable FAQ’s, please visit the PosterElite Knowledgebase.

To find out the current status of the poster for your state, please visit http://www.posterelite.com/shipping-status.  Please note – PosterElite does not know in advance when a notice will be released, and will not release posters until the official notice is released by the state agency.  Pending changes are based on known legislative changes that impact posting requirements. On occasion, governing agencies release unanticipated notices as well.

If a state has a known change pending, the order will be placed on hold by default, and automatically sent once the updates have been released and incorporated into the labor law poster.  This helps ensure that businesses receive the most up-to-date poster version when it arrives.  However, if there is an urgent need, or only the currently available poster is required, please contact customerservice@posterelite.com to release the order, and we will ship the current version.  Please include the order number in your email.

The best way is to use the QR Code on the poster.  Using the camera app on a smartphone (or use a dedicated QR reader app),  scan the QR code in the top left corner, and a screen will appear with compliance status.  Green = Compliant.  Red = Out of Date.  Red indicates that there have been updates to the notice on your poster since it was shipped to you.  However, subscribers to the E-Update service will have received these updates, and if printed/posted along with the All in One poster, the subscriber will remain in compliance. In addition, another simple way to check if a poster is compliant is to view the revision date at the top left corner of the poster. We list all current revision dates on our website posterupdates.com. If the date at the top left matches the revision date listed at posterupdates.com, then the poster is the most current version available.

Tracking numbers are available in the online client portal.  If you need assistance locating the tracking number within the portal, please visit this tutorial.

This information is available from the online client portal.  Hover over the “Orders” section located in the blue bar at the top of the page.  Select ” My Orders.” You will then be able to click the Search button at the top left of the page, and use any of the search fields to locate the client’s original subscription order. You will be able to identify the original subscription because the poster order type will reference “E-Update Service.” Once you have located the original subscription order, your client’s anniversary date can be found on the Date Order Received column. For example, if 2/1/18 is the date listed, then 2/1 is the client’s anniversary date every year. On this date, a new poster order is generated in the system automatically, and then follows our usual shipping turnaround time.

You can get this list from your client portal.  Hover over the “Orders” section located in the blue bar at the top of the page.  Select ” My Orders.” You will then be able to click the Search button at the top left of the page, and use any of the search fields to locate the client’s original subscription order. You will be able to identify the original subscription because the poster order type will reference “E-Update Service.” Once you have located the original subscription order, your client’s anniversary date can be found on the Date Order Received column. For example, if 2/1/18 is the date listed, then 2/1 is the client’s anniversary date every year. On this date, a new poster order is generated in the system automatically, and then follows our usual shipping turnaround time.

PosterElite does not send out notifications when new all in one poster revisions are available, however, you can check the status of your state any time at https://www.posterelite.com/shipping-status, which is updated real-time.

Poster orders are generally processed and shipped within 3 to 5 business days of the order.  Unless otherwise requested and billed at a higher shipping rate, poster orders are shipped via ground service, which normally takes between 3 and 7 business days depending on the location.   

 

At the end of the year, there are states with notices that become effective on the first of the following year (e.g. updated minimum wage). If a state has not published the official updated version of the notice as of the time you place your order, we will place your order on hold until the new notice is published, and then ship once the updated poster is ready.   This occurs mainly in December in January.  Placing orders on hold in this manner ensures that your client receives a poster with the new notice that takes effect in January (which is what they are most likely expecting). If requested, we will release the order and ship the most current version at that time.  Please contact customerservice@posterelite.com to release an order, and include the order # with your request.

No problem! To request a reship, please submit a reship ticket via your online order portal.

The answer to this question depends on multiple factors.  Please review this short video to see which type of service your client has, when they received their last poster, and how to see when they will receive their next poster.

Yes, there are instructions included with each anniversary poster package and with each replacement poster package.  These instructions alert your client to replace their old poster currently hanging on the wall with the new poster included in the package they received.

Yes!  You can get this list from your client portal.  Hover over the “Orders” section located in the blue bar at the top of the page.  Select “export orders.” Near the top left of the page, you will see a drop-down that says “All Orders-Export.”  Choose that dropdown, and select “All Active Pay-As-You-Go Subscription Orders.” Above the “order status” column, you will see a small cog.  Click on the cog, and select Export to Spreadsheet.